Professional communication on behalf of your brand – working from your system’s data, so you can focus on growth.
Is it really in stock? How do I send it back? Did you get my transfer? Does this come in red? Meanwhile it’s all written out on the webshop, the automated email went out, the order status is right there, along with the FAQ and the returns guide. Often people don’t reach out because the information is missing – but because a customer feels more reassured asking a real person.
Repetitive questions, status calls, the “just one quick question” messages shouldn’t be eating into your time. Our customer service works from your system’s data.
On campaign optimisation, launching a new product, building an upsell flow, business development – how much could your daily revenue grow? Pointless questions don’t generate revenue. Your focus does.
It means we handle the repetitive buyer enquiries – the “where’s my parcel?”, status and returns questions – on behalf of your brand. We work from your system’s data, so we can look up order status, shipping and payment information live. Meanwhile you can focus on growth instead of the daily load.
We work from your system’s data, so order status can be checked instantly. Shipping information is easy to look up, payment status is visible, and accurate answers can be given based on product and stock data. That way the customer gets the same confirmation live that they’d otherwise find on the webshop.
Yes, all communication happens professionally and on behalf of your brand. The experience stays consistent for the customer, while behind the scenes we take the daily load off you. The goal is that these enquiries no longer eat into your time.
Yes, the returns process can be started and tracked based on your system’s data. The customer can ask about its progress live, and we guide them through the process. This takes the same repetitive questions off you that would otherwise keep the phone ringing.
Pricing is a custom, volume-based quote, because every webshop has a different enquiry volume. The point is that handling repetitive questions shouldn’t eat into your time, which you could spend more usefully. Request a quote and we’ll work out the solution that fits you.
Because often it isn’t the information that’s missing, but the reassurance: a customer feels more confident asking in person. Everything is right there on the webshop – the automated email went out, the order status is visible, the FAQ and returns guide are there. We give the customer exactly that sense of reassurance, without it being a burden on you.
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