B2B and B2C ordersin one system

What makes the range special is that small items and palletised goods appear side by side in the webshop, while the customers include both private individuals and companies. From a logistics standpoint, that poses some serious challenges.

The challenge: two separate worlds in one system

Private customers often place smaller orders with just a few items. Business partners, on the other hand, may order in larger quantities, on pallets. So the logistics processes have to serve two very different needs: fast processing of small parcels and optimised handling of high-volume shipments. At the same time, a large share of the products are small in size, which calls for careful warehousing and accurate inventory management – and for paper products, the quality of the storage environment is critical too.

The solution: an optimised warehousing and shipping system

We built a logistics structure capable of handling high-volume B2B orders and smaller webshop parcels at the same time. The warehouse processes let products of different sizes and types be stored separately yet still managed efficiently: accurate inventory management for small items, safe handling of fragile goods and optimised preparation of palletised shipments.

Efficient shipping for small and large orders alike

The system lets us process and pack smaller webshop orders quickly, while handling larger, palletised orders with optimised shipping solutions. That way both private customers and business partners get reliable, predictable service.

Stable operations as order volumes grow

Thanks to well-designed warehouse processes, BestOffice can reliably handle a growing volume of orders. The webshop runs more predictably, shipping processes are transparent and inventory management is accurate – so the business can focus on sales instead of logistics headaches.